FAQ

1. Orders

Q1: How do I place an order?
You can browse the product pages, add your desired items to the shopping cart, then click "Checkout" and follow the prompts to provide shipping and payment information to complete your order.

Q2: Can I cancel or modify my order after placing it?
If you need to cancel or modify an order, please contact us as soon as possible.
If the order has not yet entered the shipping process, we will make every effort to assist you. Once the order has been shipped, modifications or cancellations may not be possible.

Q3: How can I confirm that my order was successful?
After completing your order, you will receive an order confirmation email. If you do not receive it, please check your spam folder or contact us.

2. Payment Methods

Q4: What payment methods are supported?
We accept the following credit cards:

• Visa

• MasterCard

• JCB

• Discover

All transactions are processed through a secure encryption system.

Q5: Is payment secure?
Yes. We use industry-standard SSL encryption technology to protect your payment information and ensure transaction security.

3. Shipping Information

Q6: Do you provide shipping within Australia?
Yes, we offer shipping services within Australia. Delivery times may vary slightly for remote areas.

Q7: How long will it take to receive my order?
Processing usually takes 1–3 business days. Shipping time depends on your state and logistics arrangements, generally 3–10 business days.

Q8: How can I track my order?
Once your order is shipped, you will receive an email containing the tracking number. You can use this number to monitor the delivery status.

4. Returns and Refunds

Q9: Can I return items?
We accept returns for items that meet the return conditions. Products must remain unused and in their original packaging.

Q10: How long does a refund take?
Once we receive and inspect the returned items, refunds are usually processed within 15 business days to the original payment method.

5. Products and Stock

Q11: Are items guaranteed to be in stock?
We strive to maintain accurate inventory information. In rare cases, if an item is out of stock, we will notify you promptly and provide alternatives or a refund.

Q12: Do the product images match the actual items?
We strive to ensure images accurately represent the products. However, slight color variations may occur due to display differences.

6. Account and Privacy

Q13: Do I need to register an account to make a purchase?
You can choose to register an account or check out as a guest.

Q14: How is my personal information used?
We handle your personal information in accordance with relevant privacy principles. For more details, please refer to our Privacy Policy.

7. Contact Us

Address: 4320 Cureton Ferry Rd, Catawba, SC 29704-8790, US
Customer Service Phone: +1 (803) 368-9511
Customer Service Email: assist@relaxelano.com
Online Service Hours: Monday – Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)