GDPR

Welcome to our website. We value your privacy and are committed to ensuring the security and transparent use of your personal information. In collecting, storing, and using your data, we adhere to relevant data protection principles and refer to GDPR (General Data Protection Regulation) best practices.

1. Scope and Purpose of Information Collection

We may collect the following types of information:

• Account Information: Name, email address, phone number, shipping address, and other details for account management and order processing.

• Payment Information: Credit card type and related payment data for completing transactions.

• Usage Data: Browsing history, visited pages, shopping preferences, and other activity to optimize website performance and provide personalized recommendations.

• Communication Records: Emails or online chat communications with our customer service team to respond to inquiries or complaints.

The primary purposes of collecting this information are to:

• Provide and fulfill the orders and services you request.

• Improve user experience and website functionality.

• Comply with legal obligations and prevent fraudulent activity.

• Provide relevant marketing information (only if you have given explicit consent).

2. Data Storage and Protection

We store your personal information in a secure environment and implement technical and administrative measures to prevent unauthorized access, alteration, or disclosure. These measures include, but are not limited to, encryption, access control, and regular security reviews.

3. Data Sharing and Third Parties

To fulfill orders or optimize services, we may share your information with the following third parties:

• Payment service providers

• Shipping and logistics companies

• Data analytics services

We ensure that all third parties comply with strict data protection requirements and use your information only for the agreed purposes.

4. Data Subject Rights

In accordance with Australian privacy principles and GDPR best practices, you have the following rights:

• Request access to the personal information we hold about you and obtain a copy.

• Request correction or updating of your information.

• Request deletion of information under certain conditions.

• Object to or restrict the processing of your information (e.g., for direct marketing).

• Withdraw consent where applicable.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide personalized experiences, analyze website performance, and improve functionality. You may manage or block cookies through your browser settings; however, some website features may be limited if cookies are disabled.

6. Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page with the effective date noted. We recommend reviewing this page regularly to stay informed of updates.

7.Contact Us

Address: 4320 Cureton Ferry Rd, Catawba, SC 29704-8790, US
Customer Service Phone: +1 (803) 368-9511
Customer Service Email: assist@relaxelano.com
Online Service Hours: Monday – Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)