Address: 4320 Cureton Ferry Rd, Catawba, SC 29704-8790, US
Customer Service Phone: +1 (803) 368-9511
Customer Service Email: assist@relaxelano.com
Online Service Hours: Monday – Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)
1. Scope of Application
This Privacy Policy applies to all activities and services conducted through our online store, including but not limited to account registration and management, browsing and searching products, placing orders, completing payments, engaging in customer service communications, and other shopping-related operations.
By accessing or using our online services, you acknowledge and agree to the ways in which your information is processed as described in this Privacy Policy. If you have any questions regarding this policy, we recommend contacting us before continuing to use the services for further clarification.
2. Technical Methods of Information Collection – Cookies
To continuously optimize website functionality and enhance your browsing experience, we may collect necessary access data through Cookies and similar technologies. These technologies help us to:
Recognize your visit status;
Record your language preferences or page settings;
Improve website loading speed and overall performance;
Analyze website usage to optimize service content.
Cookies themselves generally do not contain information that can directly identify you personally. Unless you voluntarily provide relevant information, we will not identify your identity solely through Cookies.
You can manage, restrict, or delete Cookies through your browser settings according to your preferences. Please note that disabling certain Cookies may affect the normal functionality or browsing experience of some website features.
3. Use and Disclosure of Information
The information we collect is strictly limited to a reasonable and necessary scope and is only used for the following purposes:
Processing order transactions and fulfilling the associated services;
Responding to your inquiries, feedback, or after-sales requests;
Improving customer service quality and overall user experience;
Maintaining system security, preventing risks, and ensuring platform stability.
We highly value the security of your information. Without your explicit authorization or consent, we will not use your personal information for purposes unrelated to the above, nor will we disclose your personal data to any unrelated third party unnecessarily.
If it is necessary to share relevant information with supporting service providers during business processing, we will take reasonable measures to ensure information security and require that these parties properly protect the data.
4.Contact Us
Address: 4320 Cureton Ferry Rd, Catawba, SC 29704-8790, US
Customer Service Phone: +1 (803) 368-9511
Customer Service Email: assist@relaxelano.com
Online Service Hours: Monday – Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)
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