Payment Methods

1. Browse and Select Products

You can browse products through the homepage recommendations, category navigation, or search function. On the product detail page, you can view product images, specifications, pricing, and stock availability.

Please read the product descriptions carefully before purchasing, and confirm that your selected model, size, or color meets your needs.

2. Add to Cart

Once you have selected your products, click “Add to Cart.” You may continue browsing for other items or proceed to the cart to checkout.

On the shopping cart page, you can:

• Adjust the quantity of items

• Remove items you no longer want

• Review the order subtotal

After confirming all information is correct, click “Checkout” to proceed.

3. Enter Shipping Information

On the checkout page, please provide accurate shipping information, including:

• Recipient name

• Detailed address within Australia

• Postal code

• Contact phone number

• Email address

Ensure the information is complete and correct to avoid delivery delays.

4. Choose Payment Method

We support the following secure payment options:

• Visa

• MasterCard

• JCB

• Discover

All payments are processed through a secure encrypted system to protect your transaction information. Please complete the payment after confirming your order details. Once payment is successful, you will receive an order confirmation email.

5. Order Confirmation and Processing

After successfully submitting and paying for your order, the system will send a confirmation email. Once your order enters the processing stage, we will verify stock, prepare the products, and arrange shipment.

6. Shipping and Tracking

After your order has been shipped, you will receive an email with tracking information. You can track your shipment using the provided details.

Estimated delivery times may vary depending on your location, with exact times provided by the logistics provider.

7. After-Sales Support

If you encounter any issues during your shopping experience or have questions regarding your order, shipping, or returns, please contact our customer support team. We will provide timely assistance.

8.Contact Us

Address: 4320 Cureton Ferry Rd, Catawba, SC 29704-8790, US
Customer Service Phone: +1 (803) 368-9511
Customer Service Email: assist@relaxelano.com
Online Service Hours: Monday – Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)