Terms of Service

Thank you for choosing and using the online products and related services provided by Relaxelano (hereinafter referred to as “we” or “us”). These Terms of Service are designed to clarify your rights and obligations when using our website and services, as well as the basic rules and procedures of the services we provide. To protect the rights of both parties, please read the following carefully before using our services.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to all the terms set forth in this document. If you do not agree with any part of these terms, please refrain from using the services.

1. Introduction and Scope

These terms apply to all activities and operations you perform on our website, including but not limited to browsing product information, registering an account, placing orders, completing payments, checking logistics, requesting after-sales service, and communicating with customer support.

These terms constitute the basic agreement between you and us regarding the use of our online services.

2. User Accounts and Website Responsibilities

When registering or using an account, you must ensure that the information you provide is true, accurate, and complete, and that you update it in a timely manner. You are responsible for safeguarding your account and login information to prevent unauthorized access or misuse.

We are responsible for the daily maintenance of the website system, technical support, and displaying and updating content. We strive to ensure service stability and security. However, we are not liable for any impacts caused by user errors, incorrect information entry, network issues, or other factors beyond our control.

3. Products, Inventory, and Pricing Information

The product descriptions, images, inventory quantities, and prices displayed on the website are based on real-time information. We make every effort to ensure accuracy and timely updates.

In case of changes, the final information shown at the time of order confirmation shall prevail. If technical issues cause incorrect display of information, we will correct it promptly and communicate solutions to you.

4. Orders and Payment

Once you successfully submit an order and complete payment, the order will enter the processing stage. We will review and arrange shipment within a reasonable timeframe.

If there are any discrepancies with order information, payment status, or inventory, we will contact you using the information you provided to resolve the issue promptly.

5. Shipping Policy

All orders will be arranged for shipment within the specified processing time. For detailed shipping rules, estimated processing times, and delivery schedules, please refer to the Shipping Policy page.

Actual delivery times may vary due to logistics arrangements or other objective factors. We will make every effort to ensure your order is delivered successfully.

6. Order Cancellation

You may request to cancel an order while it is still in the processing stage. We will review your request within the specified timeframe and process it as soon as possible.

Once an order has entered the shipping stage, cancellation may no longer be possible. The actual handling will depend on the order status.

7. Returns and Exchanges

To return or exchange an item, please submit your request within the specified timeframe. The relevant conditions, procedures, and precautions are detailed on the Returns and Exchanges Policy page.

After review and approval, we will arrange for the return, exchange, or other reasonable resolution to ensure a smooth shopping experience.

8. Refund Policy

Eligible orders will be processed for refund after review and approval. Refunds will be returned using the original payment method.

For detailed instructions on refund methods, processes, and timing, please refer to the Refund Policy page. Actual arrival times may vary depending on the payment channel.

9. Disputes and Governing Law

We comply with applicable laws and strive to resolve disputes through friendly negotiation. In case of disagreements arising from the use of our services, both parties should first attempt resolution through communication.

We reserve the right to adjust or update these terms based on operational needs, and the latest version will be published on the website.

10. Privacy and Data Security

Your personal information will be collected and processed in accordance with our Privacy Policy and will only be used for order fulfillment, customer service, and enhancing your user experience.

We implement reasonable management and technical measures to ensure information security and maintain stable system operations.

11. Intellectual Property

All content on the website, including but not limited to text, images, design, structure, and other materials, is protected by applicable intellectual property laws. No individual or organization may copy, reproduce, modify, or use it for other purposes without permission.

12. Limitation of Liability

To the extent permitted by law, we are only liable for direct losses caused by our own fault. We are not responsible for indirect, incidental, or unforeseeable losses.

13. Amendments to Terms

These Terms of Service may be updated according to operational requirements or service adjustments. Updated content will be published on the website and will take effect from the date of publication. We recommend reviewing the latest version regularly.

14.Contact Us

Address: 4320 Cureton Ferry Rd, Catawba, SC 29704-8790, US
Customer Service Phone: +1 (803) 368-9511
Customer Service Email: assist@relaxelano.com
Online Service Hours: Monday – Friday, 9:00–12:30 and 14:00–18:00 (Central European Time, CET)